At Flowniche, we are committed to delivering your orders quickly, safely, and efficiently through trusted carriers. Please review our shipping policy below for details on processing times, shipping methods, delivery timelines, and more.
1. Warehouse & Business Hours
Shipping from:
📍 2236 Hauser Blvd, Los Angeles, CA 90016, United States
Operating hours:
🕘 Monday to Friday, 9:00 AM – 5:00 PM (PST)
📅 Excludes weekends and U.S. federal holidays.
2. Order Processing & Shipping Timeline
Total Delivery Time = Processing Time + Shipping Time
- Processing Time:
Order verification, quality checks, and packaging. Time may vary based on order volume and item type. - Shipping Time:
Begins after processing and depends on your selected shipping method and destination.
⏰ Order Cut-Off Time: Orders placed after 5:00 PM (PST) will be processed the next business day.
3. Estimated Delivery Timeframes
| Product Type | Processing Time | Shipping Time | Total Delivery Estimate |
|---|---|---|---|
| Apparel | 1–3 business days | 7–14 business days | 8–17 business days |
Note: Delivery times may be extended during holidays, sales, or promotional events.
4. Shipping Methods & Carriers
We partner with trusted carriers to ensure reliable and timely delivery:
- USPS
- UPS
- FedEx
- DHL
Shipping Method Selection:
To ensure the most efficient and cost-effective delivery, our team will select the most suitable shipping carrier based on your delivery address, order size, and destination.
You will not need to choose a carrier at checkout.
- Standard Shipping: $4.95 (flat rate – no matter how many items you order)
- Free Shipping: Automatically applied on all orders over $99
We always aim to balance delivery speed, reliability, and cost-efficiency to provide the best shipping experience for you.
5. Shipping Rates
- Standard Shipping: $4.95 (flat rate)
- Free Shipping: On all orders over $99
- 🛒 You can add multiple items to your order without additional shipping charges.
6. Shipping Restrictions
At this time, we do not ship to the following locations:
- Alaska
- Hawaii
- P.O. Boxes
- APO/FPO addresses
If an order is placed with one of these restricted addresses, we will contact you via the email provided in your order to initiate a refund process.
Refunds are typically processed within 1–3 business days, and during peak periods, it may take up to 7 business days.
📩 If you do not receive a refund email within 1–3 business days, please feel free to reach out to us directly at:
- Email: [email protected]
- SMS (U.S. only): +1 (551) 222-6680
We appreciate your understanding and are happy to assist with any concerns.
7. Tracking Your Order
Once your order ships, you’ll receive a shipping confirmation email with your tracking number.
- 📦 Track your package directly on our website Track Your order.
- 🚚 Some carriers may take 5–7 business days to update tracking info.
- ⏳ If there are no tracking updates within 10 business days, contact us at [email protected].
8. Delivery Delays & Lost Packages
- If your order is not delivered within 45 calendar days, you’re eligible for a full refund.
- If the tracking shows delivered but the package is missing, please:
- Double-check your mailbox, front door, and delivery area.
- Contact the carrier directly.
- If unresolved, email [email protected] – we respond within 12 hours.
9. Incorrect Shipping Address
Please verify your address carefully during checkout.
- ❌ We are not responsible for non-delivery due to incorrect or incomplete addresses.
- ✉️ If you notice an error after placing your order, contact [email protected] immediately. Changes may not be possible after your order is processed.